Sunday, February 25, 2007

marriott ibahn(tm) billing trickery

If you're thinking of using Marriott Hotel's iBAHN High-Speed Internet Access, make sure you read the fine print when signing up for the service.

When you first log in, you're informed that you'll be charged for access for each day of your stay. If you'd like to get access for anything less than the duration of your stay, you have to contact the front desk to get the billing work-around.

While I needed access for my whole stay this time, I wasn't bothered by the "convenience." However, I think they could make the notice a whole lot more conspicuous than they do for those who don't bother to read the fine print.

I wonder how many folks call for a bill adjustment at the end of their stay due to this?

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