comcastic indeed, redux

Thanks to my friend Lisa, I've had a schadenfreude morning reading about Bob Garfield's experience as yet another displeased Comcast (soon-to-be-ex?) customer.

While my lousy experience trying to LEAVE Comcast ultimately was resolved by my throwing up a white flag, Bob's been burned by Comcast's lack of customer support trying to BECOME a customer.

I like the way he's ended his post with a call to action:

In any event, the damage has been done. They have ruined two weekends and screwed up half of my telecom services. I will shake them down for as much free service as I can get, then drop them at the first opportunity. And they deserve it. They deserve much worse.

Is this company so frantic to seize market share on voice and broadband that it is willing to disrupt customers' lives, fail to appear, repeatedly lie to them, walk out on them and then treat the customer as if he or she is a nuisance?

Well, we shall see. This is the Listenomics age. We will not take it quietly.

And by the 49 comments (and counting) left so far, it looks like folks are not staying quiet.