Wednesday, January 02, 2008

Another shining example of DirecTV's ineptitude serving customers

So, after spending 15 minutes on the phone with DIrecTV's technical support the other day trying to find missing HD channels, I find the following email in my inbox:

YOUR RECENT CALL TO DIRECTV
DIRECTV Account Number: REDACTED
January 1, 2008

Thomas K, thank you for your recent call to DIRECTV. Did you know that you can access your account information 24 hours a day by simply logging in at directv.com?

When you register your account online, you will be able to:
  • Pay your DIRECTV bill or sign up for Auto Bill Pay
  • Upgrade your programming or hardware
  • Order Pay Per View movies and events
  • Update your email subscriptions
Visit directv.com and take advantage of 24-hour online access.

You are receiving this email as a result of your recent phone call with a DIRECTV customer service representative. DIRECTV reserves the right to contact you via email regarding business transactions.

Before deleting the email, I replied:

YOUR RECENT EMAIL TO ME
DIRECTV Account Number: REDACTED
January 2, 2008

DirecTV, thank you for your recent email. Did you know you can check your very own account lists to find out I've already registered my account online?

Please take a look at your call files to see why, exactly, I spoke with your customer service representative (it was for technical support with the HD DVR) before emailing non-germaine information again.

Respectfully yours,
Thomas

We'll see if I get anything but the standard bounce-back. Harrumph.

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