preparing to leave Verizon Wireless

I've been a Verizon Wireless customer since shortly after the company
came on the scene in 2000 (out of the merger of Vodafone and Bell
Atlantic). The first five years of service were actually quite good,
as I found VZW had rather decent coverage for my cell phone and the
rates were competitive. I even stayed with Verizon Wireless when I
switched coasts in 2003, moving out west to California and swapping
my 703 number to a 408 number.

Then, in 2005, I upgraded my handset to a Treo 650 to take advantage
of the data capabilities of the Treo, and my relationship began to sour.

As a VZW subscriber, my Treo's feature set was crippled as a matter
of corporate practice. How did this manifest itself to grate at my
nerves most? I have BMW Assist in my car with Bluetooth technology.
Theoretically, I can pair the Treo with the car to be able to use the
car's built-in hands-free (steering wheel embedded) communications
system. I say theoretically because VZW saw fit to disable this
feature on the Treo so if I try to make a call via my car, the phone
reboots as soon as the other party picks up. If I had my Treo on the
Cingular or Sprint networks, it'd work just fine. It's just that VZW
has decided to cripple this feature. This is purely a VZW issue (even
though they insist it's a BMW thing).

Biggest bummer: I got my car a month after getting the phone and was
locked in a phone contract for another 23 months.

Flash forward to today and I'm free of the contract. As I wade into
the tar pit that is cellular calling plans and equipment choices, I'm
willing to give VZW one last chance to keep me (and my wife) as a
customer. I find the Blackberry 8830 equipment on the VZW web site
and spend a lot of time trying to figure out if the Bluetooth is
compatible with my car. No info available.

I drive over to the nearest VZW storefront and fondle the 8830
(nice!) and think, you know, I could re-enlist in the Verizon
trenches if this thing'll work in concert with my car.

I approach the customer service rep at the store and ask about the
8830 and its compatibility with a 2005 325i. The kid is too quick to
say "of course it'll work... it's got Bluetooth!" I push him a little
bit and ask for the product documentation showing that the link
hasn't been disabled (I've been down this road before). He tells me
to go talk to the BMW folks.

I tell him goodbye.

I'm finally ready to leave Verizon Wireless. Good riddance.